Terms of Service

1. Overview

Loci Prints ("we", "us", "our") operates the website lociprints.com. By placing an order, you agree to these terms.

2. Products and orders

Every print is made to order from the design you create on our website. Once your order is placed and paid for, it's final: we start making it straight away and can't change or cancel it, so please check your design, its words and your delivery address before you pay.

Prices are shown in pounds (GBP) in the UK and in US dollars (USD) in the United States, and include printing, any frame you choose, packaging and delivery. There are no shipping costs added at checkout.

3. Payment

We accept payment via Stripe. Your payment information is processed securely by Stripe and is never stored on our servers.

4. Delivery

Prints are produced by our printing partners and sent directly to you. Typical delivery times are 5–10 working days, though this varies by location. Your print is our responsibility until it's delivered: if it's lost or arrives damaged in the post, tell us and we'll replace it.

5. Returns and refunds

Every print is made to your design, so it counts as personalised goods: you don't have the 14-day right to cancel that applies to most online purchases, and we can't accept cancellations or returns once your order is placed.

If your print arrives damaged, faulty or materially different from your preview, tell us as soon as you can at [email protected] or +44 20 3918 4900, with a photo, and we'll replace it or refund you in full. This doesn't affect your legal rights.

6. Intellectual property

Map data is sourced from OpenStreetMap contributors and is used under the Open Database License. The visual styling, text layout, and brand assets of Loci Prints are our intellectual property.

7. Limitation of liability

As far as the law allows, our liability for an order is limited to what you paid for it, and we're not liable for losses that weren't foreseeable when you ordered. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit, and nothing affects your legal rights as a consumer.

8. Changes to these terms

We may update these terms from time to time. The terms in force when you placed your order are the ones that apply to it.

9. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. Wherever you live, you keep any protections your local consumer law gives you.

10. Contact

Questions about these terms? Email us at [email protected] or call +44 20 3918 4900.