Privacy Policy

1. What we collect

When you place an order, we collect:

• Your name and shipping address (to deliver your print)
• Your email address (for order confirmation and updates)
• Payment information (processed securely by Stripe — we never see or store your card details)

If you join the waitlist before we open, we keep your email address, the date, the country market we showed you, and how you found us (for example, which advert you came from). We use it only to email you once when we open; ask us or use the unsubscribe link and we stop.

If you ask us to email you a design, we use your email address only to send you that design’s link. We keep a record of the email for 30 days, so we can look into misuse, then delete it.

When you use the website, our hosting and security providers keep standard server logs (such as your IP address, browser type and the pages requested) for a short time, to keep the site running and secure. We don't use analytics or advertising trackers.

2. How we use your data

• To fulfil and deliver your order
• To send order confirmation and shipping updates
• To respond to support requests
• To improve our website and service

We do not sell your personal data. We do not send marketing emails unless you explicitly opt in.

3. Who we share data with

• Stripe — payment processing
• Prodigi — print production and fulfilment (receives your shipping address)
• Resend — email delivery (receives your email address and the email we send you)
• Railway — hosting for our website and database
• Cloudflare — network security and storage of print files and previews
• OpenFreeMap and Mapterhorn — map and terrain data (your browser loads map tiles from them, so they see your IP address, as any website does)
• Photon and Geoapify — place search (our servers send them what you type in the search box, never your details)

Each of these partners has their own privacy policy and processes data in accordance with applicable law.

4. Cookies and tracking

We don't use advertising or analytics cookies, or any tracking pixels. We use only essential cookies: one remembers which country's prices to show you, and while the site is in preview, one keeps you signed in to it. The designer keeps your design in your browser's own storage, so it's there when you come back; it stays on your device unless you share it, email it to yourself or order it.

5. Data retention

We retain order data for as long as necessary to fulfil orders and comply with legal obligations (typically 6 years for tax records). You can request deletion of your personal data at any time by emailing us.

6. Your rights

Under GDPR and similar regulations, you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at [email protected]

7. Contact

For any privacy-related questions, email [email protected] or call +44 20 3918 4900.