Frequently asked questions
Everything you need to know about ordering a print.
What are the prints made of?
Each print is made on 200gsm enhanced matte art paper: smooth, heavy and non-reflective, so the map’s fine lines stay crisp. If you add a frame, it’s a plain wooden frame in black, white, natural wood or dark grey, with a clear acrylic front.
What sizes are available?
Three: 12 × 16 in (30 × 40 cm), 18 × 24 in (45 × 60 cm) and 24 × 36 in (60 × 90 cm). All three are standard frame sizes, so ready-made frames fit without trimming, or you can order your print framed.
How does the map work?
Maps are drawn from OpenStreetMap data: every street, park and river, and buildings when you zoom in close. You frame your place by moving, zooming and rotating the map, can tilt it to show real hills and valleys, then choose a style, your words and any pins.
Can I print any location?
Anywhere on Earth. Detail is richest in towns and cities; very remote places show fewer roads.
How long does delivery take?
Each print is made to order, usually within two working days (framed prints can take a day or two longer), then posted. Most UK orders arrive within a week of ordering; US orders can take a few days longer. We email you tracking when it’s on its way.
Will it arrive in time for Christmas?
In the UK, order by Sunday 13 December for delivery before Christmas. To the US we can’t promise delivery before Christmas.
Where do you deliver?
To the UK and the US, with delivery included in the price. Prints are made by our print partner, usually in the country they’re going to.
Can I cancel, return or exchange a print?
Every print is personalised to your design, so we can’t accept cancellations or returns for a change of mind once your order is placed. If your print arrives damaged, faulty or materially different from your preview, send us a photo at [email protected] and we’ll replace it or refund you in full.
Is the preview exactly what I’ll receive?
Very close. Your print is drawn by the same software as the preview, at full print resolution (300 dpi), with the same style, words and pins. Colours on paper can look a little different from your screen, as every screen shows colour slightly differently.
Can I send a print as a gift?
Yes: enter their address as the delivery address at checkout and it goes straight to them. We don’t offer gift wrapping yet.
Still have questions? Email [email protected] or call +44 20 3918 4900.